Policy

Appointments

 

We only basis and only accommodate clients who have made prior appointments. Please be sure to schedule your appointment in advance to ensure we can allocate the necessary time and resources for your visit. Thank you very much for your cooperation!we would appreciate

 

Rescheduling/Cancellations

If you have to cancel due to changes in your schedule, we would appreciate if you could notify us at least 12 hours before your scheduled appointment. 

We respect and value your time, and we hope you will extend the same courtesy to our lashes artists and clients who are on waitlist.

A text reminder will be sent to you a day before your appointment. Please reply to confirm as we will give up slots to clients who are on our waitlist.

Please be informed that all deposits are non refundable if appointments canceled in less than 12 hours. With a no-show, two late cancellations or rescheduling (less than 3 hours before), a pre-payment will be required to confirm your future appointment.

You can reschedule no less than 12 hours before your appointment, otherwise the deposit will be forfeited.

 

Timely Arrival

The time allocated for your appointment ensures you have a comfortable experience and includes your initial consultation, lash service and payment. Our lash stylists endeavour to deliver the lashes you desire. 

Please arrive promptly for your appointment so there is sufficient time for your lash service. It would be unfair to you to walk away with less than satisfactory results, and if our lash stylist has insufficient time to deliver the lash service of your choice.

In the event you are delayed for more than 15 mins, we will make our best effort to reschedule your appointment.

If you are uncontactable prior to or 15 mins into your appointment, we will unfortunately have to cancel your appointment.

 

Refills 

To achieve the best results, refills can only be done within a certain time frame. Hence refill sessions should be no longer than 3 weeks (21 days) apart, unless otherwise stated.

Depending on the refill you choose, a refill will take between 30-75 minutes to complete. Your stylist will work within the timeframe to complete the work. The actual refill time may vary depending on the condition of the current lash set.

Due to various technical reasons, we advise against refills on another artists’ work. However, we may be able to accommodate or provide assistance based on each unique situation.

We apologise we are unable to accommodate your request if you have cluster lashes applied or if your lashes are more than three weeks old.

Please contact us to discuss your needs and allow us to evaluate your suitability for refills. As we will need more time to arrange your lashes, an extra charge of $20 will apply.

Contraindications

It is important to understand that eyelash extensions may not be suitable for everyone. Eyelash extensions may carry inherent and possible risks including, but not limited to; redness, itching, swelling, and/or other symptoms of ocular distress that are beyond your lash practitioner’s control and responsibility.

Please consult a medical doctor if you have an ocular/existing medical condition, and do not attempt eyelash extensions if you are unsure.

LASHES BOSS BY EMILYreserves the right to refuse service to any client whom we deem not suitable for the treatment.

 

 

 

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